Faqs
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What is Shapphire Store?Shapphire Store is your one-stop destination for high-quality fashion, gadgets, and premium accessories.
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Do you have a physical store?No, we are an online store, allowing you to shop conveniently from anywhere.
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How can I contact customer support?You can reach our support team via email or the contact form on our website.
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How do I place an order?Simply browse our products, add them to your cart, and complete the checkout process.
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Can I track my order?Yes, after placing your order, you’ll receive a tracking number to monitor its progress.
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What payment methods do you accept?We accept credit/debit cards, PayPal, and other secure payment options displayed at checkout.
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Can I cancel or change my order?You can cancel or modify your order within 24 hours of purchase by contacting our support team.
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Do you ship internationally?No, we currently ship only within the USA to ensure fast and reliable delivery.
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How long does shipping take?Delivery times depend on your location. Most orders arrive within 5–10 business days.
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What if my package is delayed?If your order is delayed, please contact our support team for assistance.
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How do you handle my personal data?We prioritize your privacy and never share your information without consent. View our privacy policy for details.
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Do you offer free shipping?Free shipping is available on orders over a specific amount. Check our website for details.
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Do you offer free shipping?Free shipping is available on orders over a specific amount. Check our website for details.
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What is your return policy?We offer hassle-free returns within 30 days of receiving your order. Items must be unused and in original condition.
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How do I request a return?Contact our customer support team to initiate the return process.
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When will I get my refund?Refunds are processed within 5–7 business days after we receive the returned item.
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Are there any items that can’t be returned?Certain items, like perishable goods or custom products, may not be eligible for return.
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Are your products authentic?Yes, we source all our products from trusted manufacturers and guarantee their authenticity.
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What if the product I want is out of stock?You can sign up for restock notifications on the product page.
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Do you offer discounts or promotions?Yes, we regularly run special promotions. Sign up for our newsletter to stay updated.
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Is my payment information secure?Absolutely. We use advanced encryption to ensure your personal and payment information is safe.
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What if I receive a damaged item?If you receive a damaged product, please contact our customer support team within 48 hours of delivery. We’ll assist you with a replacement or refund.