Shapphire Store
Date: January 17, 2025
At Shapphirestore.com, we aim to provide our customers with a seamless shopping experience. If for any reason you are not satisfied with your purchase, we offer a clear and straightforward return and refund policy. Please read the following terms and conditions carefully to understand your rights and responsibilities regarding returns and refunds.
1. General Return Policy
We accept returns on most products purchased from Shapphirestore.com. If you are not satisfied with your purchase, you can return the product within 30 days of receiving the item. To be eligible for a return, the following conditions must be met:
- The product must be unused, in its original packaging, and in the same condition as when it was received.
- The product must not be a final sale or a non-returnable item (see list below).
- You must provide proof of purchase, such as your order number or receipt.
To initiate a return, please contact our customer support team at [Your Email Address] with your order details. We will provide you with the necessary instructions for returning the item. Returns must be sent to the address specified by our support team.
2. Non-Returnable Items
Certain items are not eligible for return. These include:
- Personalized or custom-made products.
- Opened or used items, including but not limited to underwear, swimwear, and beauty products.
- Sale or discounted items (unless specifically stated otherwise).
- Gift cards and downloadable products.
Please ensure that the product is eligible for return before initiating the process.
3. Return Shipping
Customers are responsible for the cost of return shipping unless the product was defective, damaged, or an error occurred on our part (e.g., wrong item shipped). We recommend using a trackable shipping service or purchasing shipping insurance for returns over $50 to ensure that the item is safely returned. We are not responsible for any items lost during the return shipping process.
4. Inspection and Processing of Returns
Once we receive the returned product, our team will inspect it to ensure that it meets the return eligibility requirements. If the returned item is found to be damaged, used, or in an unsellable condition, we reserve the right to reject the return and may return the product to you at your expense.
We aim to process returns within 5-10 business days of receiving the item. You will receive an email notification once your return has been processed.
5. Refund Process
If your return is approved, we will issue a refund to the original payment method used for the purchase. The refund will include the purchase price of the product but may exclude any shipping fees, which are non-refundable unless the return is due to a defect or our error.
Please note that the refund process may take 5-10 business days, depending on your payment provider or credit card company. If you do not see the refund in your account within this timeframe, please contact our customer service team for assistance.
6. Exchanges
At this time, we do not offer direct exchanges. If you wish to exchange an item for a different size, color, or product, please return the original item for a refund and place a new order for the desired product.
7. Defective or Damaged Products
If you receive a defective or damaged product, please contact our customer support team immediately at [Your Email Address] within 7 days of receiving the item. We will provide you with instructions for returning the product, and we will cover the cost of return shipping.
Once we receive the defective or damaged product, we will inspect it and either offer a replacement or a full refund, depending on your preference and product availability.
8. Cancellations
You can cancel your order before it has been shipped. To cancel an order, please contact our customer support team at [Your Email Address] as soon as possible. Once an order is shipped, it cannot be canceled, and the return policy will apply.
9. Gift Returns
If you received an item as a gift and wish to return it, we will issue the refund to the original payment method used for the purchase. If you prefer, we can offer store credit for the amount of the returned gift, provided it meets our return conditions.
10. Contact Us
If you have any questions or concerns about our return and refund policy or need assistance with a return, please contact our customer support team at:
Email: info@shapphirestore.com
Phone: 1-786-735-2886
11. Changes to This Policy
Shapphirestore.com reserves the right to update or modify this Return & Refund Policy at any time. Any changes will be posted on this page, and the updated policy will be effective immediately upon posting. We encourage you to review this policy regularly to stay informed about our practices.
By shopping with Shapphirestore.com, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy.