Shapphire Store

At Shapphire Store, we are committed to providing customers with a seamless shopping experience, including fast, reliable, and efficient shipping services across the United States. Below, we’ll go over our shipping policies to make sure you have a clear understanding of how we handle your orders from purchase to delivery.

Shipping Coverage

We currently ship to all 50 states in the United States, including Alaska and Hawaii. At this time, we do not offer international shipping. We aim to deliver your order promptly and ensure it reaches you in excellent condition.

Processing Time

• Order Processing: Orders are typically processed within 1–2 business days (excluding weekends and holidays) after your payment is confirmed. During peak seasons or special promotions, processing times may take slightly longer.
• Order Verification: Once your order is placed, you will receive an email confirmation. If additional information is required for processing, our team will contact you promptly.

Shipping Methods and Delivery Times

We partner with trusted carriers such as USPS, UPS, and FedEx to deliver your orders. Below are the shipping options available:

1. Standard Shipping:
   • Delivery Time: 3–7 business days
   • Cost: Free for orders over $50; otherwise, a flat rate of $5 applies.
2. Expedited Shipping:
   • Delivery Time: 2–3 business days
   • Cost: Calculated at checkout based on the package size and destination.
3. Overnight Shipping:
   • Delivery Time: 1 business day
   • Cost: Calculated at checkout based on the package size and destination.

Please note that delivery times may vary depending on your location, weather conditions, or carrier delays. We strive to ensure your order arrives as quickly as possible.

Order Tracking

Once your order has been shipped, you will receive an email containing your tracking information. This allows you to monitor your package’s journey from our facility to your doorstep. If you do not receive your tracking number, please contact our support team for assistance.

Shipping Restrictions

Certain products may have shipping restrictions due to size, weight, or state regulations. If your order is affected, our team will notify you promptly and provide alternative options where possible.

P.O. Boxes and APO/FPO Addresses

We are happy to deliver to P.O. Boxes and APO/FPO addresses via USPS. However, please note that delivery times to these locations may be slightly longer than standard shipping times.

Damaged, Lost, or Stolen Packages

1. Damaged Packages: If your package arrives damaged, please contact us within 48 hours of delivery. Provide clear photos of the damaged item and packaging so we can resolve the issue promptly.
2. Lost Packages: If your package is marked as delivered but you cannot locate it, please check with neighbors or building staff. If it remains missing, contact our support team, and we will assist you in filing a claim with the carrier.
3. Stolen Packages: Unfortunately, we are not responsible for stolen packages. To prevent theft, we recommend providing a secure delivery location or opting for signature-required delivery.

Incorrect Shipping Information

Please double-check your shipping address at checkout to avoid delivery delays. If you realize there is an error in your address, contact us immediately. Once an order has shipped, we cannot modify the delivery address.

Holiday Shipping

During busy holiday periods, we recommend placing your orders early to account for potential carrier delays. We will keep you informed of any changes in shipping timelines during peak seasons.

Free Shipping Policy

We offer free standard shipping on all orders over $50. This applies to all states within the USA. Orders below this threshold will incur a flat shipping fee of $5.

Contact Us

For questions or concerns regarding our shipping policy, please contact our customer support team at info@shapphirestore.com. We are available to assist you and ensure your shopping experience with Shapphire Store is exceptional. Thank you for choosing Shapphire Store. We value your trust and strive to provide the best service possible.